Using technology as a tool to help enhance your learning environment is wonderful as long as it works. The Technology department wants to know when something isn’t working properly. One positive step toward making you a confident user of our current technology is the Mead School District HelpDesk. We want to make sure information is available to you in a reliable manner. We hope using the HelpDesk will assist in making that possible. We want you to be a comfortable and confident user of our technology. Being “user friendly” is key to Mead School District being a successful leader in the ever changing field of technology. IDENTIFYING THE PROBLEM "It doesn't work." While that may be true, it isn't very helpful in getting to the heart of your problem. By examining exactly what is happening, will aid in finding a solution to your dilemma. DETECTIVE WORK Please be ready at your computer (if possible) when you call the HelpDesk and have the following information ready. - Make: Compaq, Dell, HP, Mac etc
- What Model - Compaq dc5000, iBook G4, MacBook Pro, MacBook
- Type of Operating System - (Windows XP or MAC) What application were you in when it happened ?– GroupWise, PowerSchool, Word, Excel, Internet, etc?
- Make note of the symptoms? (Sounds or error messages)
- Be able to describe the problem. What happened and when? Are you the only one having this problem?
- Tell us what you have tried to fix the problem?
It will help us if you understand that we have many computer types and aging equipment. We will do everything in our power to keep your systems up and running. TRY THIS FIRST 1. Check the cable connections and make sure they are all secure. Check for power. 2. Restart your computer to reset the controls. Hold down Ctrl + Alt then press Del to end task. Or push and hold the power button for 5+ seconds. Give A Hoot – First Reboot. 3. Check - is all the equipment turned on? If you have green lights then you are getting power. Please remember to turn off your computer every night.
Energy conservation.
Power outages can affect your machine. STILL OUT OF SERVICE? CALL THE HELP DESK If it is still not working you might have done all that you can. Call the Mead School District HelpDesk at 465 – 7777 or ext. 7777. We will try to help you over the phone. If your problem is not resolved, then a work ticket will be issued. With your assistance we will keep our information tools up and running. Enabling you to access the information you want when you need it. We appreciate your help and patience while we implement this new service. To aid in faster service, please try the recommendations first (check plugs, restart). Give A Hoot – First Reboot. Call or email if you need assistance. With your information, we can narrow down the problem and get you going again as soon as possible. If the phone is busy please leave a message or email the HelpDesk at helpdesk@mead.k12.wa.us | 
